1. General Refund Policy

Customers must request all general refunds of products within 7 days of receipt by visiting the Mstore (3400 W 6th St. Ste 301, Los Angeles, CA 90020), or contacting Customer Service by phone (877-622-9650), or by email (support.mstore@mbc24tv.com) and following the given instructions.Β  Company will refuse any general exchanges or returns not requested within 7 days of receipt.

**Exceptions to General Return Policy.

Β Β Β Β Β Β Β Β Β Β Β  Please refer to the Return policy on each product’s detail page.

  1. Non-exchangeable/Non-returnable Products

- Customers may not exchange or return products that cannot be resold (ie, wigs, underwear, etc.) due to health or hygiene concerns.

- Customers may not exchange or return products damaged by Customer

- Customers may not exchange or return used products, or if 7 days have passed since receipt of product(s).

- Clearance products

- Live Promotion & Re-run Promotion Products

- Food ProductΒ 

  1. Defective Products

- Products returned due to defect will be exchanged or refunded for the full amount including shipping.

- Please contact us by visiting Mstore (3400 W 6th St. Ste 301, Los Angeles, CA 90020), through customer service (877-622-9650), or email (support.mstore@mbc24tv.com) within 7 days of receipt to process your exchange or return.

- Return shipping fees will be covered (A return label will be provided to customer).

- Please return products with all original packaging (including accessories, instruction manual, etc.) and gifts with purchase.

  1. Customer Dissatisfaction

-If Customer is dissatisfied and there is no defect found with the product, only the amount of the total price, excluding return shipping fee and a 25% restocking fee, will be refunded. Please contact us by visiting Mstore (3400 W 6th St. Ste 301, Los Angeles, CA 90020), through customer service (877-622-9650), or email (support.mstore@mbc24tv.com) within 7 days of receipt for further instructions. Please return products with all original packaging (including accessories, instruction manual, etc.) and gifts with purchase.

  1. Cancelling orders

- If your order has not shipped yet, you can cancel your order at no additional cost by calling Customer Service (877-622-9650) or email (support.mstore@mbc24tv.com).

- If your order has already been shipped, a refund, excluding shipping costs, will be issued after you refuse delivery of the product.

- If the product has shipped and the customer opened boxes, the buyer is responsible forΒ round trip shipping costsΒ on all other returns. The buyer can get a refund excluding round trip shipping costs and 25% restocking fee.

  1. Processing Refunds

- Refunds of products received within 7 days will be issued after the product is inspected by Customer Service.

- Refunds will be credited to the original method of payment at time of purchase. If the card account used has been closed or a money order was used at time of purchase, a check will be issued and mailed within 7 days.

Β 

1. κ΅ν™˜&ν™˜λΆˆ μ •μ±…

일반적인 μ œν’ˆμ˜ κ΅ν™˜μ΄λ‚˜ λ°˜ν’ˆμ€ μ œν’ˆ μˆ˜λ Ήν›„ 7일 이내에 맀μž₯ λ°©λ¬Έ, 고객센터(877-622-9650), ν˜Ήμ€ 이메일(Support.Mstore@mbc24tv.com)을 톡해 κ΅ν™˜ ν˜Ήμ€ λ°˜ν’ˆμ„ μš”μ²­ν•˜μ‹  수 μ•ˆλ‚΄μ— 따라 κ΅ν™˜ 및 λ°˜ν’ˆμ— λŒ€ν•œ μ•ˆλ‚΄λ₯Ό λ°›μ•„ μ§„ν–‰ν•©λ‹ˆλ‹€.

**일반 κ΅ν™˜μ΄λ‚˜ λ°˜ν’ˆ κ·œμ •μ˜ μ˜ˆμ™Έ μ œν’ˆμ˜ 경우 각 μ œν’ˆμ˜ 상세 νŽ˜μ΄μ§€μ— λͺ…μ‹œλœ κ΅ν™˜μ΄λ‚˜ λ°˜ν’ˆ κ·œμ •μ— 따라 μ§„ν–‰ν•©λ‹ˆλ‹€.

Β 

2. λ°˜ν’ˆ 및 κ΅ν™˜ λΆˆκ°€μ œν’ˆ

  • κ°€λ°œ ν˜Ήμ€ μ†μ˜· λ“± κ°€μ£Ό μœ„μƒλ²•μœΌλ‘œ κ΅ν™˜ ν˜Ήμ€ λ°˜ν’ˆμ²˜λ¦¬ λΆˆκ°€μΈ μƒν’ˆ
  • λ‚™μ„œ,νŒŒμ† λ“± 고객의 μ‹€μˆ˜λ‘œ μ œν’ˆμ˜ κ°€μΉ˜κ°€ ν›Όμ†λœ 경우
  • 이미 μ‚¬μš©ν•˜μ˜€κ±°λ‚˜ μ˜€ν”ˆν•œ μ œν’ˆ, μ œν’ˆ μˆ˜λ Ήν›„ 7일이 μ§€λ‚œ 경우
  • 고객 μ‚¬μš©μ— μ˜ν•œ ν•˜μžκ°€ μžˆλŠ” μ œν’ˆ
  • Clearance μ œν’ˆ
  • 맀주 ν™”, λͺ© 생방솑 및 μ›”, 수, 금 μž¬λ°©μ†‘ 할인 μ œν’ˆ
  • μŒμ‹ λ˜λŠ” μŒμ‹λ¬Ό κ΄€λ ¨ μ œν’ˆ

Β 

3. Defective Products (ν•˜μž μ œν’ˆ)

  • μ œν’ˆμ— ν•˜μžλ‘œ μΈν•œ λ°˜ν’ˆμ€ μƒˆ μ œν’ˆμœΌλ‘œμ˜ κ΅ν™˜ ν˜Ήμ€ 배솑비λ₯Ό ν¬ν•¨ν•œ ꡬ맀 κΈˆμ•‘ 전앑을 ν™˜λΆˆν•˜μ—¬ λ“œλ¦½λ‹ˆλ‹€.
  • μ œν’ˆ μˆ˜λ Ήν›„ 7일 이내에 맀μž₯ λ°©λ¬Έ, 고객센터(877-622-9650), ν˜Ήμ€ 이메일(Mstore@mbc24tv.com)을 톡해 μ œν’ˆμ˜ ν•˜μžλ₯Ό μ•Œλ¦¬κ³  μ•ˆλ‚΄λ°›μ•„ κ΅ν™˜ ν˜Ήμ€ λ°˜ν’ˆμ„ μ§„ν–‰ν•©λ‹ˆλ‹€.
  • λ°˜ν’ˆμ‹œ 리턴 λ°°μ†‘λΉ„λŠ” 당사가 λΆ€λ‹΄ν•©λ‹ˆλ‹€. (κ³ κ°μ—κ²Œ λ¦¬ν„΄λ ˆμ΄λΈ” 솑뢀)
  • 배솑받은 μ „ μ œν’ˆ(λ³Έν’ˆμ™Έμ˜ λΆ€μ†ν’ˆ,μ‚¬μš©μ„€λͺ…μ„œ,μ¦μ •ν’ˆ λ“± 일체)을 λ°˜ν’ˆν•˜μ—¬μ•Ό ν•œλ‹€.

Β 

4. λ‹¨μˆœλ³€μ‹¬μœΌλ‘œ μΈν•œ λ°˜ν’ˆ 및 κ΅ν™˜Β 

  • μ œν’ˆ μžμ²΄μ— ν•˜μžκ°€ μ—†μœΌλ‚˜ 고객의 λ³€μ‹¬μœΌλ‘œ λ°˜ν’ˆ ν˜Ήμ€ κ΅ν™˜μ„ ν•˜λŠ” 경우 총 μ£Όλ¬ΈκΈˆμ•‘μ—μ„œ 왕볡 배솑비와 Restocking Fee(25%)λ₯Ό μ œμ™Έν•œ μ°¨μ•‘λ§Œ ν™˜λΆˆμ²˜λ¦¬ λ©λ‹ˆλ‹€.
  • μ œν’ˆ μˆ˜λ Ήν›„ 7일 이내에 맀μž₯ λ°©λ¬Έ, 고객센터(877-622-9650), ν˜Ήμ€ 이메일(Mstore@mbc24tv.com)을 톡해 μ•ˆλ‚΄ λ°›κ³  μ§„ν–‰ν•©λ‹ˆλ‹€.
  • λ°˜ν’ˆμ‹œ μ™•λ³΅λ°°μ†‘λΉ„λŠ” 고객이 λΆ€λ‹΄ν•©λ‹ˆλ‹€.(κ³ κ°μ—κ²Œ λ¦¬ν„΄λ ˆμ΄λΈ” 솑뢀)
  • 배솑받은 μ „ μ œν’ˆ(λ³Έν’ˆμ™Έμ˜ λΆ€μ†ν’ˆ,μ‚¬μš©μ„€λͺ…μ„œ,μ¦μ •ν’ˆ λ“± 일체)을 λ°˜ν’ˆν•˜μ—¬μ•Ό ν•œλ‹€.
  • 이미 μ˜€ν”ˆ ν–ˆκ±°λ‚˜ μ‚¬μš©ν•œ μ œν’ˆ λ°˜ν’ˆ μ‹œμ—λŠ”Β μ™•λ³΅λ°°μ†‘λΉ„μ™€ Restocking Fee(25%)λ₯Ό μ œμ™Έν•œ μ°¨μ•‘λ§Œ ν™˜λΆˆμ²˜λ¦¬ λ©λ‹ˆλ‹€.

Β 

Β 5. μ£Όλ¬Έμ·¨μ†Œ

μ œν’ˆμ˜ λ°œμ†‘μ „μ—λŠ” 고객센터(877-622-9650), ν˜Ήμ€ 이메일(Support.Mstore@mbc24tv.com)을 톡해 μΆ”κ°€ λΉ„μš© 없이 μ£Όλ¬Έ μ·¨μ†Œκ°€ κ°€λŠ₯ν•˜λ©°, 배솑이 λ‚˜κ°„ ν›„ μ œν’ˆ μˆ˜λ Ήμ „μ˜ 경우 μƒν’ˆ μˆ˜λ Ήμ„ κ±°λΆ€ν•˜μ—¬ νšŒλΆ€λœ ν›„ 배솑비λ₯Ό μ œμ™Έν•œ κΈˆμ•‘μ„ ν™˜λΆˆμ²˜λ¦¬ν•©λ‹ˆλ‹€.

Β 

6. ν™˜λΆˆμ²˜λ¦¬

  • λ‹Ήμ‚¬μ˜ λ°˜ν’ˆ μƒν’ˆ 수령 ν›„ μ•½ 7일 이내 μ œν’ˆμ˜ 이상여뢀λ₯Ό 확인후 ν™˜λΆˆμ²˜λ¦¬κ°€ μ΄λ£¨μ–΄μ§‘λ‹ˆλ‹€.
  • ν™˜λΆˆμ€ μ£Όλ¬Έμ‹œ μ‚¬μš©ν•œ κ²°μ œμΉ΄λ“œλ‘œ 처리되며, μΉ΄λ“œ κ³„μ’Œ closeλ˜κ±°λ‚˜ λ¨Έλ‹ˆμ˜€λ” μ£Όλ¬Έ 고객은 7일 이내 λ‹Ήμ‚¬μ˜ μˆ˜ν‘œλ‘œ λ°œν–‰λ˜μ–΄ 우편으둜 λ°œμ†‘λ©λ‹ˆλ‹€.