ReturnPolicy

  1. General Refund Policy

Customers must request all general refunds of products within 7 days of receipt by visiting the Mstore (3400 W 6th St. Ste 301, Los Angeles, CA 90020), or contacting Customer Service by phone (877-622-9650), or by email (support.mstore@mbc24tv.com) and following the given instructions.ย  Company will refuse any general exchanges or returns not requested within 7 days of receipt.

**Exceptions to General Return Policy.

ย ย ย ย ย ย ย ย ย ย ย  Please refer to the Return policy on each productโ€™s detail page.

  1. Non-exchangeable/Non-returnable Products

- Customers may not exchange or return products that cannot be resold (ie, wigs, underwear, etc.) due to health or hygiene concerns.

- Customers may not exchange or return products damaged by Customer

- Customers may not exchange or return used products, or if 7 days have passed since receipt of product(s).

- Clearance products

- Live Promotion & Re-run Promotion Products

- Food Productย 

  1. Defective Products

- Products returned due to defect will be exchanged or refunded for the full amount including shipping.

- Please contact us by visiting Mstore (3400 W 6th St. Ste 301, Los Angeles, CA 90020), through customer service (877-622-9650), or email (support.mstore@mbc24tv.com) within 7 days of receipt to process your exchange or return.

- Return shipping fees will be covered (A return label will be provided to customer).

- Please return products with all original packaging (including accessories, instruction manual, etc.) and gifts with purchase.

  1. Customer Dissatisfaction

-If Customer is dissatisfied and there is no defect found with the product, only the amount of the total price, excluding return shipping fee and a 25% restocking fee, will be refunded. Please contact us by visiting Mstore (3400 W 6th St. Ste 301, Los Angeles, CA 90020), through customer service (877-622-9650), or email (support.mstore@mbc24tv.com) within 7 days of receipt for further instructions. Please return products with all original packaging (including accessories, instruction manual, etc.) and gifts with purchase.

  1. Cancelling orders

- If your order has not shipped yet, you can cancel your order at no additional cost by calling Customer Service (877-622-9650) or email (support.mstore@mbc24tv.com).

- If your order has already been shipped, a refund, excluding shipping costs, will be issued after you refuse delivery of the product.

- If the product has shipped and the customer opened boxes, the buyer is responsible forย round trip shipping costsย on all other returns. The buyer can get a refund excluding round trip shipping costs and 25% restocking fee.

  1. Processing Refunds

- Refunds of products received within 7 days will be issued after the product is inspected by Customer Service.

- Refunds will be credited to the original method of payment at time of purchase. If the card account used has been closed or a money order was used at time of purchase, a check will be issued and mailed within 7 days.

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1. ๊ตํ™˜&ํ™˜๋ถˆ ์ •์ฑ…

์ผ๋ฐ˜์ ์ธ ์ œํ’ˆ์˜ ๊ตํ™˜์ด๋‚˜ ๋ฐ˜ํ’ˆ์€ ์ œํ’ˆ ์ˆ˜๋ นํ›„ 7์ผ ์ด๋‚ด์— ๋งค์žฅ ๋ฐฉ๋ฌธ, ๊ณ ๊ฐ์„ผํ„ฐ(877-622-9650), ํ˜น์€ ์ด๋ฉ”์ผ(Support.Mstore@mbc24tv.com)์„ ํ†ตํ•ด ๊ตํ™˜ ํ˜น์€ ๋ฐ˜ํ’ˆ์„ ์š”์ฒญํ•˜์‹  ์ˆ˜ ์•ˆ๋‚ด์— ๋”ฐ๋ผ ๊ตํ™˜ ๋ฐ ๋ฐ˜ํ’ˆ์— ๋Œ€ํ•œ ์•ˆ๋‚ด๋ฅผ ๋ฐ›์•„ ์ง„ํ–‰ํ•ฉ๋‹ˆ๋‹ค.

**์ผ๋ฐ˜ ๊ตํ™˜์ด๋‚˜ ๋ฐ˜ํ’ˆ ๊ทœ์ •์˜ ์˜ˆ์™ธ ์ œํ’ˆ์˜ ๊ฒฝ์šฐ ๊ฐ ์ œํ’ˆ์˜ ์ƒ์„ธ ํŽ˜์ด์ง€์— ๋ช…์‹œ๋œ ๊ตํ™˜์ด๋‚˜ ๋ฐ˜ํ’ˆ ๊ทœ์ •์— ๋”ฐ๋ผ ์ง„ํ–‰ํ•ฉ๋‹ˆ๋‹ค.

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2. ๋ฐ˜ํ’ˆ ๋ฐ ๊ตํ™˜ ๋ถˆ๊ฐ€์ œํ’ˆ

  • ๊ฐ€๋ฐœ ํ˜น์€ ์†์˜ท ๋“ฑ ๊ฐ€์ฃผ ์œ„์ƒ๋ฒ•์œผ๋กœ ๊ตํ™˜ ํ˜น์€ ๋ฐ˜ํ’ˆ์ฒ˜๋ฆฌ ๋ถˆ๊ฐ€์ธ ์ƒํ’ˆ
  • ๋‚™์„œ,ํŒŒ์† ๋“ฑ ๊ณ ๊ฐ์˜ ์‹ค์ˆ˜๋กœ ์ œํ’ˆ์˜ ๊ฐ€์น˜๊ฐ€ ํ›ผ์†๋œ ๊ฒฝ์šฐ
  • ์ด๋ฏธ ์‚ฌ์šฉํ•˜์˜€๊ฑฐ๋‚˜ ์˜คํ”ˆํ•œ ์ œํ’ˆ, ์ œํ’ˆ ์ˆ˜๋ นํ›„ 7์ผ์ด ์ง€๋‚œ ๊ฒฝ์šฐ
  • ๊ณ ๊ฐ ์‚ฌ์šฉ์— ์˜ํ•œ ํ•˜์ž๊ฐ€ ์žˆ๋Š” ์ œํ’ˆ
  • Clearance ์ œํ’ˆ
  • ๋งค์ฃผ ํ™”, ๋ชฉ ์ƒ๋ฐฉ์†ก ๋ฐ ์›”, ์ˆ˜, ๊ธˆ ์žฌ๋ฐฉ์†ก ํ• ์ธ ์ œํ’ˆ
  • ์Œ์‹ ๋˜๋Š” ์Œ์‹๋ฌผ ๊ด€๋ จ ์ œํ’ˆ

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3. Defective Products (ํ•˜์ž ์ œํ’ˆ)

  • ์ œํ’ˆ์— ํ•˜์ž๋กœ ์ธํ•œ ๋ฐ˜ํ’ˆ์€ ์ƒˆ ์ œํ’ˆ์œผ๋กœ์˜ ๊ตํ™˜ ํ˜น์€ ๋ฐฐ์†ก๋น„๋ฅผ ํฌํ•จํ•œ ๊ตฌ๋งค ๊ธˆ์•ก ์ „์•ก์„ ํ™˜๋ถˆํ•˜์—ฌ ๋“œ๋ฆฝ๋‹ˆ๋‹ค.
  • ์ œํ’ˆ ์ˆ˜๋ นํ›„ 7์ผ ์ด๋‚ด์— ๋งค์žฅ ๋ฐฉ๋ฌธ, ๊ณ ๊ฐ์„ผํ„ฐ(877-622-9650), ํ˜น์€ ์ด๋ฉ”์ผ(Mstore@mbc24tv.com)์„ ํ†ตํ•ด ์ œํ’ˆ์˜ ํ•˜์ž๋ฅผ ์•Œ๋ฆฌ๊ณ  ์•ˆ๋‚ด๋ฐ›์•„ ๊ตํ™˜ ํ˜น์€ ๋ฐ˜ํ’ˆ์„ ์ง„ํ–‰ํ•ฉ๋‹ˆ๋‹ค.
  • ๋ฐ˜ํ’ˆ์‹œ ๋ฆฌํ„ด ๋ฐฐ์†ก๋น„๋Š” ๋‹น์‚ฌ๊ฐ€ ๋ถ€๋‹ดํ•ฉ๋‹ˆ๋‹ค. (๊ณ ๊ฐ์—๊ฒŒ ๋ฆฌํ„ด๋ ˆ์ด๋ธ” ์†ก๋ถ€)
  • ๋ฐฐ์†ก๋ฐ›์€ ์ „ ์ œํ’ˆ(๋ณธํ’ˆ์™ธ์˜ ๋ถ€์†ํ’ˆ,์‚ฌ์šฉ์„ค๋ช…์„œ,์ฆ์ •ํ’ˆ ๋“ฑ ์ผ์ฒด)์„ ๋ฐ˜ํ’ˆํ•˜์—ฌ์•ผ ํ•œ๋‹ค.

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4. ๋‹จ์ˆœ๋ณ€์‹ฌ์œผ๋กœ ์ธํ•œ ๋ฐ˜ํ’ˆ ๋ฐ ๊ตํ™˜ย 

  • ์ œํ’ˆ ์ž์ฒด์— ํ•˜์ž๊ฐ€ ์—†์œผ๋‚˜ ๊ณ ๊ฐ์˜ ๋ณ€์‹ฌ์œผ๋กœ ๋ฐ˜ํ’ˆ ํ˜น์€ ๊ตํ™˜์„ ํ•˜๋Š” ๊ฒฝ์šฐ ์ด ์ฃผ๋ฌธ๊ธˆ์•ก์—์„œ ์™•๋ณต ๋ฐฐ์†ก๋น„์™€ Restocking Fee(25%)๋ฅผ ์ œ์™ธํ•œ ์ฐจ์•ก๋งŒ ํ™˜๋ถˆ์ฒ˜๋ฆฌ ๋ฉ๋‹ˆ๋‹ค.
  • ์ œํ’ˆ ์ˆ˜๋ นํ›„ 7์ผ ์ด๋‚ด์— ๋งค์žฅ ๋ฐฉ๋ฌธ, ๊ณ ๊ฐ์„ผํ„ฐ(877-622-9650), ํ˜น์€ ์ด๋ฉ”์ผ(Mstore@mbc24tv.com)์„ ํ†ตํ•ด ์•ˆ๋‚ด ๋ฐ›๊ณ  ์ง„ํ–‰ํ•ฉ๋‹ˆ๋‹ค.
  • ๋ฐ˜ํ’ˆ์‹œ ์™•๋ณต๋ฐฐ์†ก๋น„๋Š” ๊ณ ๊ฐ์ด ๋ถ€๋‹ดํ•ฉ๋‹ˆ๋‹ค.(๊ณ ๊ฐ์—๊ฒŒ ๋ฆฌํ„ด๋ ˆ์ด๋ธ” ์†ก๋ถ€)
  • ๋ฐฐ์†ก๋ฐ›์€ ์ „ ์ œํ’ˆ(๋ณธํ’ˆ์™ธ์˜ ๋ถ€์†ํ’ˆ,์‚ฌ์šฉ์„ค๋ช…์„œ,์ฆ์ •ํ’ˆ ๋“ฑ ์ผ์ฒด)์„ ๋ฐ˜ํ’ˆํ•˜์—ฌ์•ผ ํ•œ๋‹ค.
  • ์ด๋ฏธ ์˜คํ”ˆ ํ–ˆ๊ฑฐ๋‚˜ ์‚ฌ์šฉํ•œ ์ œํ’ˆ ๋ฐ˜ํ’ˆ ์‹œ์—๋Š”ย ์™•๋ณต๋ฐฐ์†ก๋น„์™€ Restocking Fee(25%)๋ฅผ ์ œ์™ธํ•œ ์ฐจ์•ก๋งŒ ํ™˜๋ถˆ์ฒ˜๋ฆฌ ๋ฉ๋‹ˆ๋‹ค.

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ย 5. ์ฃผ๋ฌธ์ทจ์†Œ

์ œํ’ˆ์˜ ๋ฐœ์†ก์ „์—๋Š” ๊ณ ๊ฐ์„ผํ„ฐ(877-622-9650), ํ˜น์€ ์ด๋ฉ”์ผ(Support.Mstore@mbc24tv.com)์„ ํ†ตํ•ด ์ถ”๊ฐ€ ๋น„์šฉ ์—†์ด ์ฃผ๋ฌธ ์ทจ์†Œ๊ฐ€ ๊ฐ€๋Šฅํ•˜๋ฉฐ, ๋ฐฐ์†ก์ด ๋‚˜๊ฐ„ ํ›„ ์ œํ’ˆ ์ˆ˜๋ น์ „์˜ ๊ฒฝ์šฐ ์ƒํ’ˆ ์ˆ˜๋ น์„ ๊ฑฐ๋ถ€ํ•˜์—ฌ ํšŒ๋ถ€๋œ ํ›„ ๋ฐฐ์†ก๋น„๋ฅผ ์ œ์™ธํ•œ ๊ธˆ์•ก์„ ํ™˜๋ถˆ์ฒ˜๋ฆฌํ•ฉ๋‹ˆ๋‹ค.

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6. ํ™˜๋ถˆ์ฒ˜๋ฆฌ

  • ๋‹น์‚ฌ์˜ ๋ฐ˜ํ’ˆ ์ƒํ’ˆ ์ˆ˜๋ น ํ›„ ์•ฝ 7์ผ ์ด๋‚ด ์ œํ’ˆ์˜ ์ด์ƒ์—ฌ๋ถ€๋ฅผ ํ™•์ธํ›„ ํ™˜๋ถˆ์ฒ˜๋ฆฌ๊ฐ€ ์ด๋ฃจ์–ด์ง‘๋‹ˆ๋‹ค.
  • ํ™˜๋ถˆ์€ ์ฃผ๋ฌธ์‹œ ์‚ฌ์šฉํ•œ ๊ฒฐ์ œ์นด๋“œ๋กœ ์ฒ˜๋ฆฌ๋˜๋ฉฐ, ์นด๋“œ ๊ณ„์ขŒ close๋˜๊ฑฐ๋‚˜ ๋จธ๋‹ˆ์˜ค๋” ์ฃผ๋ฌธ ๊ณ ๊ฐ์€ 7์ผ ์ด๋‚ด ๋‹น์‚ฌ์˜ ์ˆ˜ํ‘œ๋กœ ๋ฐœํ–‰๋˜์–ด ์šฐํŽธ์œผ๋กœ ๋ฐœ์†ก๋ฉ๋‹ˆ๋‹ค.